Jobs

ChilChill.com is an Online Travel Agency, founded in 2012 and specialized in luxury and design hotels with the aim to offer its customers the world’s best places to stay, the best booking experience at the best pricing.

If you are passionate by the travel industry, new technologies or you are good with data, marketing, communication or rather customer oriented, here are the current job opportunities to join our young, talented and international team.


Market Executive

The Market Executive will be responsible of developing and maintaining a high-quality relationship with the hotels.
Market Executive will continuously work with their hotel partners to maximize the production potential by using marketing, distribution and revenue management tools.
The core focus for this position is to drive revenue and room night volume for an assigned area through managing a portfolio of hotels.
Mission:
• Develop and maintain strong relationships with Hotel partners in his assigned area
• Provide revenue management advices, marketing opportunities to Improve productivity and sales
• Optimize revenue in his assigned area
• Negotiate favorable inventories and rates from hotel partners.
• Negotiate exclusive promotions and added values making ChilChill.com the most competitive OTA
• Ensure that ChilChill.com’s customers always find the most competitive offers.
• Optimize the quality of information provided to customers (content, rates and availability) to maximize the conversion rate
• through consulting
• Analyze DATA like number of clicks, ROI, Conversion Rate…
• Provide support to the contracting department in the acquisition of new hotels
• Daily & monthly reporting.
Skills and competences required:
• Bachelor’s Degree, major in tourism or hospitality a plus
• 1-2 years’ experience in e-tourism or hospitality sector
• Excellent communication and negotiation skills
• Organizational skills
• Highly motivated
• Proficiency in spoken and written English and….
• Advanced Excel skills
• Mathematical skills
Location: Home based ( Middle East , Asia , Russia )
If you believe that you are the right person for this job, please send us your CV with your cover letter to support@ChilChill.com

Contracting Manager:

Support ChilChill.com acquisition of new hotels in a specific area to contribute to the growth and sustainability of our destinations.
Mission:
• Search and select hotels and hotel chains in a specific area
• Prospection of hotels and chains
• Promote ChilChill.com brand name to hotels, explain how we work, our conditions, business model…
• Negotiation (contract, conditions…)
• Follow up from prospection to contract signature (mails, phone…)
• Implementation of growth strategies
• Contribute to the improvement of the tools used in the department
Skills and competences required:
• Bachelor’s Degree, major in tourism or hospitality a plus
• Experience in Contracting / International Business
• Excellent negotiations skills
• Excellent communication skills (both written and spoken) in native language and in English.
• Organized and methodical
• Computer skills
• Pro-active and enthusiastic
• Familiarity with hotel / travel industry is a plus
The Contracting Manager will be in contact with hotels on a daily basis (phone, mails).

If you believe that you are the right person for this job, please send us your CV with your cover letter to support@ChilChill.com


Marketing Executive:

Mission
Analyzing and investigating price, demand and competition
Devising and presenting ideas and strategies
Promotional activities
Compiling and distributing financial and statistical information
Writing reports
Organizing events and product exhibitions
Monitoring performance
Managing campaigns on social media to promote ChilChill.com

Skills and competences required
Good teamwork skills
Well experienced using the social media
Communication skills
Adaptability
Good organization and planning skills
Creativity
Commercial awareness
Numerical skills
IT skills

If you believe that you are the right person for this job, please send us your CV with your cover letter to support@ChilChill.com


Customer Service:

The Customer Service Agent will be working 40 hours per week in different shifts, with an international team.
The Customer Service Agent will be responsible for handling pre and post hotel reservations inquiries through high use of emails and calls.
Mission:
As an intermediary between customers and hotels, the Customer Service Agent will be in charge of:
• Pre and post reservation inquiries by phone and email
• Modification, confirmation and cancellation of reservations
• Arranging special requests
• Complaints solving between customers and hotels
• Providing information, solutions and recommendations to customers on hotels search
• Assisting customers for their booking
Skills and competences required:
• Be experienced ideally within a Hotel/Travel environment
• Have excellent communication skills and problem solving
• Have excellent customer service skills
• Have sense of responsibility
• Be customer friendly
• Love helping customers
• Excellent communication skills (both written and spoken) in native language and in English (written and spoken)
If you believe that you are the right person for this job, please send us your CV with your cover letter to support@ChilChill.com